Privacy policy

Privacy Policy

Last updated: 6 July 2025

Who We Are

All Bespoke ABN 14787655266 operates this website and 3D printing service. We are committed to protecting your privacy and handling your personal information responsibly.

Contact us: allbespoke@protonmail.com

What Information We Collect

Information You Provide

  • Personal details: Name, email address, phone number, delivery address
  • Payment information: Billing address (payment card details are processed securely by our payment provider)
  • Custom design requests: Files, specifications, and communication about your orders
  • Account information: Username, password, order history

Information We Collect Automatically

  • Website usage: Pages visited, time spent, IP address, browser type, device information
  • Cookies: We use cookies to improve your experience and remember your preferences

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you opt-in)
  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Shopify: Our e-commerce platform provider who processes your data to provide services
  • Service providers: Shipping companies, payment processors, cloud storage providers, IT management, data analytics, customer support
  • Marketing partners: To provide targeted advertising and marketing services based on your activity
  • Legal requirements: When required by law, to respond to legal process, or to protect our rights
  • Business transfers: In connection with mergers, acquisitions, bankruptcy, or other business transactions
  • With your consent: When you direct or consent to sharing with third parties

We never sell your personal information to third parties for their own marketing purposes.

Data Security

We implement appropriate security measures to protect your information, including:

  • Secure data transmission (SSL encryption)
  • Limited access to personal information
  • Regular security reviews

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend not using unsecure channels to communicate sensitive information.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information (subject to legal requirements)
  • Data portability - receive a copy of your information
  • Opt-out of marketing communications
  • Complain to the Office of the Australian Information Commissioner
  • Designate an authorized agent to make requests on your behalf (we may require proof of authorization)

We will not discriminate against you for exercising these rights and will respond within required timeframes.

Data Retention

We retain your information based on various factors, including:

  • Account maintenance: While you have an active account
  • Service provision: To fulfill orders and provide support
  • Legal obligations: As required by law
  • Dispute resolution: To resolve disputes and enforce agreements
  • Business needs: For legitimate business purposes

Custom design files are typically retained for 12 months after order completion unless you request earlier deletion.

International Transfers

Some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Adequacy determinations
  • Other legally recognized transfer mechanisms

Shopify Platform

Our store is hosted by Shopify, which collects and processes your information to provide and improve services. Shopify may use data from your interactions with our store, along with other merchants, to provide enhanced features. For these activities, Shopify is responsible for processing your information. Learn more at the Shopify Consumer Privacy Policy and exercise your rights at their Privacy Portal.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Cookies Policy

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

If you're not satisfied with our response, you may have the right to appeal our decision by contacting us again, or you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au